Use a different browser to see if it works. We recommend using Google Chrome, Safari, or Firefox.
If clearing your cache and changing browsers didn't work, try using your browser's Incognito or Private Mode. This allows you to use your usual browser with a "clean slate".
If changing browsers didn’t work, try clearing the cache in the browser you typically use. You'll need to find the "Clear Browsing Data" option for your browser.
Please note that this step may log you out of any website that you’re currently logged into, so you’ll have to deal with the inconvenience of logging back into your other favorite websites as well.
If you are still having issues after trying these steps, please email support and we'll help!
Aha! Parenting helps you create a more peaceful home - and happy, responsible, considerate kids! Learn more about the Aha! Parenting philosophy and Dr. Laura Markham. Read More »